FAQ

Access Issue

Q. How to I reset my rmResident password to pay my assessments
- Select this link rmResident/My Account
- Select Forgot Password
Q. How to I reset my website password
- Go to your association website
- Select Login on the top right
- Select Forgot Password below submit
- Enter your email address and a link will sent to you to reset your password

Assessments

Q. Can the association evict me for non payment of assessments?

Answer: The associations can file a forcible entry and detainer (eviction) lawsuit against delinquent unit owners to evict owners for non payment of delinquent assessments.
Q. How do I submit a payment plan request / form?

Payment Plan Request Form
Q. What do I do if I am past due on my association fees / assessments?

Answer: Paying past due assessments is very important for you and the association. You can pay online or send a check/money order for the amount that is past due. You can also submit a Payment Plan Request to pay the past due amount. All payment plan request are subject to approval by the association and will be confirmed if approved. Click here for the Payment Plan Request form.
Q. What happens if I do not pay my assessments or enter into a payment plan?

A. The association will send a communication to notify you of the past due payment. In the event a payment is still not received, the association will send you a final notice prior to transferring to the associations law firm. Although, generally the same, the association will follow standard collection practices or a collections policy to resolve the past due balance.

This process results in charging the owner(s) account to begin the process, in which the owner(s) will be required to work with the association's law firm until the account is brought current inclusive of all assessed legal fees.

Contact Information

Q. Where can I fax documents to?

Answer: Please fax all documents to 708-949-5001.

General

Q. Do you manage residential properties (e.g. apartments, single-family homes)?

Answer: At this time, we do not perform residential leasing services. However, we are able to provide certain services that do not involve leasing agent responsibilities. We would be happy to speak with you to see how we can be of service to you.
Q. What are the responsibilities of a Condo / Condominium / Townhome owner vs. the association?

Answer: Ownership extends inward from your interior walls, floors and ceilings. In addition unit owners are partners with all the other owners in the association regarding the exterior structure (the foundation, exterior walls and roof) as well as any common areas and amenities (for example, swimming pools, clubhouses, tennis courts, play areas, etc.)

In general, the association will take care of all of the exterior upkeep of the buildings and grounds.

Governance

Q. What are view points of the Board, Homeowner and Association Manager?
PERSPECTIVES OF BOARD, HOMEOWNER, AND MANAGER

Board of Directors Perspective
Maintaining the value of the property and a good quality of life for the residential community

Governing smoothly

Enforces rules

Establishing and keeping budget
Homeowners Perspective
Most care a great deal about residences

Will want service from manager and decisions from Board that will provide a good quality of life

Problems may arise when expectations are too high or not realistic; this can occur when interests are too specialized or unique
Association Managers Perspective
- Working in balance with homeowners, board, and realities of management companies business
- Problem-solver
- Multi-task oriented
- Guide and consult with the board of directors to fulfill their duties
- Execute the decisions, directives, and policies approved by the board of directors
- General Administration activities (e.g. customer service)
- Assessment Management
- Enforcement of governing documents
- Site Management in conjunction with association governance teams (e.g.Committees, Board, Common Area maintenance)
- Project Management

Homes Sales

Q. How do I go about closing on a property for an HOA/Condo Association that AKMPM manages?

Answer: Simple... Complete the Selling Disclosure in the forms menu and provide the seller(s), buyer(s) agent, legal representation information, estimated closing date, etc., and that will begin the process.

rmResident/Website

Q. How do I download and set up the rmResident app?
Short Setup Version
- Go to the Apple App Store or Google Play Store on your phone (select blue links)
- Download the rmResident App
  - Apple App Store
  - Google Play Store
- Select Setup after downloading
- Follow the prompts
- Follow the 3 onboarding screens (company code = AKM)
- Utilize your existing login details or select Sign Up to create your login details
- The rmResident email and password can be the same as your association website (if applicable)
- The account # is required if you have never set up the My Account login - Email Us to request it
Step 1
- Download App using the links above
Step 2
- Select Setup if you have not setup the website version already
- If you already utilize the web page version, simply enter your log credentials, and that's it!
Step 3
- Enter the all the details below
Step 4
- Validate your account number from your statement and/or communication
Step 5

Enter/Confirm the email address that will be utilized

Step 6
- Follow the prompts (e.g. Next)
Step 7

Enter Company Code = AKM

Step 8

Login with your email address and the password you used
Q. What is the rmResident App
.

rmResident is a secure, easy-to-use mobile app designed specifically for homeowners/townhomes/condo associations to pay association due/assessments, view payment history, submit work orders (townhomes), etc.

See "How do I download and set up the rmResident app?"
Payments Made Easy
- rmResident users can view transactions, pay rent, and set up auto-pay to streamline future payments.
Maintenance Requests
- Townhomes owners can create and view maintenance requests from the app, allowing for quicker responses.
Quick Account Access
- Share important payment reminders and alerts directly to residents phones using push notifications.
Convenient Features
- Built-in features allow residents to upload photos, view documents, and more from within the app.

Violations

Q. If I require assistance with remediating a violation, can AKMPM assist me?

Answer: Of course! Our motto is "Community First". We will work with you, along with the responsible committee, to ensure any violation is remediated to the satisfaction of the association and leaves a smile on your neighbors faces.